Frequently asked questions

Account


All you have to do is click the "Register" button and complete the form. Once you have done this, accept our rules and complete the process. Then, you will receive a confirmation letter from us. Follow the link provided in the e-mail to confirm registration.

You can recover it. To do so, just open the authorization form and click, "I forgot my password." Next, enter your e-mail and click the "Reset password" button. Check your e-mail and follow the instructions sent by us.

In such a case, we ask our users to go through the identification procedure. There are no specific regulations, and the procedure is unique for every customer. We will make every effort to help you.

No. You can create only one account. The users get banned if they create any additional accounts, and we confiscate the funds of such accounts.


Financial issues

You can use any currency supported by our casino. Just choose the required currency that you would like to deposit into your account. Please keep in mind that the payment can be ordered in the currency of a certain wallet.

We support payments in USD, EUR, RUB, BTC.

Usually, it takes about an hour after placing the withdrawal request. How fast the payment is processed depends on the user's chosen method of withdrawal. Typically, the transfer of funds is instant, while the payments to credit/debit cards are processed within one to three days.

A fee of 0.2% is taken in the Cubits payment system (for Bitcoins). In all other cases, we do not take any fees.

We can request your identity confirmation at any time.

Usually, it does not take much time.


Bonuses

You can find the detailed terms on the Bonus Policy page.

Wagering is a multiplier representing how many times you must play through a bonus before you can withdraw any winnings.

Please examine the bonus terms carefully. Probably, you are violating the terms by trying to wager it. If you are sure you’re doing everything right, please turn to our customer support representatives for help.


Playing in a casino

Reload the page. The data will not get lost. The game will continue from the point at which it was interrupted. If reloading the page does not help, restart your browser. If this does not work either, clean the cache. If none of these methods works, turn to the customer support representatives.

Yes. We guarantee that your data is secure. You can find more details about this on the Privacy Policy.


Have any questions?

Please contact our customer support representatives via online chat or e-mail, and we will answer all of your questions and help solve any problem related to our casino.

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